Help Desk Technician Job Description & Resources

Top 5 help desk how to become a help desk engineer interview questions with detailed tips for both hiring managers and candidates. Knowledge of computer software systems, including databases, office applications, and operating systems.


Get real job descriptions, career prospects and salary info to see if becoming a help desk analyst is right for you. CompTIA A+ – This course introduces learners to computer hardware, software and security implementation, maintenance and support. This is the class to begin with, if you have no experience in IT at all. This IT help desk certification course helps learners to build an IT career path from a solid ground by teaching them the foundational skills needed to lead a successful career in IT.

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From managing customers and leads to keeping track of our customers. If you are looking forward to being placed as a freelance Service Desk Engineer in the Top Freelance Marketplace, visit It helps you to connect with employers who are seeking candidates with the appropriate skill sets. Over 40,000 engineers belonging to different fields in more than 180 countries have registered on this platform, which will help employers select candidates of their choice. Engineers support the field staff by catering to the requirements of their mobile devices. They maintain documentation of existing activities through weekly/monthly status reports and incident reports and records. Take advantage of job acquisition services, such as Resume Creator and Online Reputation Builder to accelerate your search for your dream job.

  • Empathy and not pretending to be more knowledgeable than you actually are also goes a long way, but this kind of applies to any human interaction.
  • IT professionals who choose to be patient with themselves and others are better equipped to swiftly get to the bottom of problems and discover solutions.
  • When actively listening, you should be able to repeat what has just been spoken.
  • An IT help desk engineer can expect to earn something between $55,000-$65,000 annually.

Engineers follow up on issue status and update information on the same. If they receive any feedback or suggestions, from clients, they pass them on to the appropriate departments. Imagine you have just been hired by Simco Financial Services, Inc., to join their Help Desk team. The Director of the I/T Department has identified the need for a new network for the headquarters facility.

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All the apps are very handy as we have the best customer success consultants working together with our Sales Director. The average annual salary for an IT Service Desk Engineer is $46,425 in the United States, according to Finally, they must able to explain technology to individuals from non-technical backgrounds.

He is very knowledgeable in his field and brings his knowledge and experience to this course. Virtualization Management – Virtualization is driving Information Technology to new heights. In this course, you will learn how to deploy, implement, manage and maintain the industry’s leading VM platforms. You’ll get instant access to all skills and keywords, plus be able to score your resume against them – no strings attached. I have been in help desk for almost 2 years, I am currently still there and managing a few systems.

Requirements and skills

IPsoft aims to be a true partner helping businesses achieve better outcomes. There are no prerequisites as all the topics are covered in great detail and from scratch. Though, a basic familiarity with computers and networks is a plus.

  • If you like to solve technical issues and work with people, then help desk technician may be a good next step for you.
  • To save money and time, companies are now looking to hire people who understand the full stack of networking technologies, also known as full-stack network engineers.
  • We’re proud of Bryan, and all our talented help desk technicians that work diligently each day to ensure that customers have answers to their technology questions and resolutions to their IT issues.

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